Business process outsourcing began in the early 90s to offer data entry, documentation, and other related services. The concept quickly became an accepted profession in every workplace and supplied stable employment opportunities. In the eyes of the worker, BPO companies were supplying simple work for a reasonable income.
Nowadays, to follow the advancements of technology, business models are finding new ways to shape the digital age into traditional methods. One of these practices that have appeared in recent years is the introduction of Robot Process Automation.
This article will guide you on what RPA is, the advantages and disadvantages of its use, and what the technology means to the status of the BPO industry.
What is Robot Process Automation?
In simple terms, robot process automation (RPA) is an automated system that uses bots to carry out digital tasks and processes. These programs can perform the same repetitive functions as humans but with maximum efficiency.
At the rate they go, RPA software can carry out so much in a small amount of time. This technology can do self-logins, screen navigation, and follow a programmed copy-and-paste method to place information in their destined files and locations.
The intensity of robot process automation depends on the company and how much work is needed. These services can supply the bare minimum of help in sending emails or deploying multiple bots to run an entire website based on the correct keys and inputs.
What are the Advantages of Using RPA?
Embracing RPA software gives your company a modern edge over the competition. Here are some ways robot process automation can help your business venture.
Putting your work in the hands of a computer reduces the number of errors you will find with an average employee. There is no issue in compliance as these bots are programmed to perform the automated process without making mistakes.
It is one of the refined traits that put RPA software above human performance. Instead of risking the chances of compliance violations and putting the entire operation on delay due to errors, robot process automation increases data accuracy while supplying a detailed audit trail for organizations to follow the process in real-time.
Speed & Efficiency
There is no competition when going against the processing speed of a computer. While humans require downtime to recharge their brains and productivity levels, RPA programs do not need the same treatment.
Most software can work non-stop and continuously supply quality output. Not only can using these self-sufficient bots supply a solution for labor shortages, but they also relieve employees from stress and burnout.
In addition to saving your company time and energy, RPA software can also keep your financial budgets in check. The many benefits of installing the program into your company’s systems justify the purchase.
In contrast to traditional outsourcing and hiring employees, RPA cuts any costs dedicated to training and operation. There is no need for those expenses since a technician can program the bots to follow direct instructions in a consistent manner.
While it may be worrying for some to perceive robot process automation as a human replacement, working together gives BPO employees more time to focus on other clients and demanding tasks.
In a way, RPA supplies its own BPO services for BPO workers, enhancing the provider’s credibility by showing the company’s acceptance of programs integrated into its own workflow.
What are the Disadvantages of Using RPA?
Productivity-wise, implementing RPA software into your business seems like the ideal solution. Employers can maximize their efforts with minimal tweaks in the system and use their free time to branch off into new strategies and business plans to increase company profits and success.
However, some issues can present themselves through overreliance.
With all the feats a robotic process automation program can provide, it is still a digital tool from a computer, and like all products, maintenance can cause changes in the system. Any updates or patches from the developers might change or even disable specific features that meshed well with the company’s operations.
Also, most RPA software is custom-made to the company’s preferences. As the years go by, the company’s goals and plans will change with slight adjustments to the operation. Without some technician on deck, the program can cause confusion if not updated with the latest changes and tuning.
In some cases, there are tasks that might be acceptable in some circumstances. When human employees meet such scenarios, it becomes a moment to discuss the situation and make necessary adjustments.
RPA programs have rigid functions and execute them without question. Any errors found would be passed without notification to the supervisors, magnifying the situation until someone notices. If the program has little coding to deal with these varying factors, there would be more confusion than a human catching the issue.
If an RPA program excels in one task, the company will feel secure implementing more bots to multi-task on different components, raising the complexity of process management. With little consistent monitoring, keeping track of the program can get out of hand.
Nobody wants it, but the replacement does happen. If the robot can do the work without breaks and with half the time of an employee’s workday, why not make the change permanent?
Not only would this mean you are disbanding workers, but you also risk lowering company morale. Soon enough, the offices will be empty and quiet, with remaining employees questioning their reasons for staying if the work is easily replaceable.
Including robot process automation in your business model puts you within the confines of the 21st century. It is a practical and threatening piece of A.I. technology with its uses in the right context.
While RPA programs are great for mundane and short-term tasks, they can get complicated through expansion and need constant maintenance and supervision. Like most other industries, BPO providers should use the software to their advantage and embrace this next step toward the future of outsourcing.